99bt Privacy Policy

1. Introduction

99bt ("we", "us", "our") operates the online casino and sports betting platform at https://99bt.club. We are committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data.

This policy applies to all users of 99bt.club, including visitors who browse without an account and registered players who actively use the platform to bet or play casino games. It covers data collected through the website, through customer support interactions, and through the payment processing flow. We aim to be transparent about what we collect and why — if you have questions at any point, our support team is available at [email protected].

2. Data We Collect

We collect personal data in a number of ways, depending on how you interact with 99bt. The categories of data we may collect include:

3. How We Use Your Data

We use the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The purposes for which we process your data include:

• Account creation, management, and authentication — including verifying that you meet the 21+ age eligibility requirement before allowing access to real-money gambling features.
• Processing deposits, withdrawals, and all financial transactions through your chosen mobile wallet (bKash, Nagad, Rocket, or Upay).
• Providing and personalising the 99bt platform experience, including displaying game recommendations, bonus offers relevant to your activity, and personalised promotions where you have not opted out.
• Complying with legal and regulatory obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) procedures, and any lawful requests from relevant authorities.
• Fraud detection, security monitoring, and the prevention of prohibited conduct as described in our Terms & Conditions, including detecting multiple account registrations and automated bot activity.
• Customer support — responding to your enquiries, complaints, and requests, including responsible gaming requests such as self-exclusion, deposit limits, and time-out activations.

4. Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the specific processing activity, the legal basis may be one or more of the following:

• Contract performance — processing data necessary to operate your account, handle deposits and withdrawals, and provide the platform services you have requested.
• Legal obligation — processing required by law, including age verification, AML compliance, KYC checks, and responding to lawful authority requests.
• Legitimate interests — fraud prevention, security monitoring, platform optimisation, and responsible gaming enforcement, where these interests are not overridden by your rights.
• Consent — for optional communications such as promotional emails or SMS notifications, where we rely on your consent which you may withdraw at any time.

5. How We Protect Your Data

The security of your personal data is a priority at 99bt. We employ a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.

6. Sharing Your Data

99bt does not sell your personal data. However, in order to operate the platform, we do share data with a limited set of trusted third parties where necessary. All such parties are required to handle your data securely and in accordance with applicable data protection standards. The categories of third party with whom we may share data include:

• Mobile wallet and payment service providers (bKash, Nagad, Rocket, Upay) — who receive only the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy frameworks.
• Game software providers (such as Evolution Gaming, Pragmatic Play, PG Soft, Spribe, and others) — who may collect certain technical data as part of delivering their game content. Game providers are contracted to handle player data responsibly.
• Identity verification and KYC service providers — who assist us in verifying the identity and age of account holders. These providers operate under strict confidentiality obligations and are not permitted to use your documents for any other purpose.
• Law enforcement and regulatory authorities — where we are required by law to disclose your data, or where disclosure is necessary to prevent or detect a crime, protect the rights of 99bt or third parties, or respond to a lawful court order or regulatory investigation.

When we engage third-party processors, we put in place data processing agreements that require them to process your data only as we instruct and to maintain appropriate security measures. We do not permit any third party to use your personal data for their own marketing purposes.

7. Cookies and Tracking Technologies

99bt uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

Most mobile browsers allow you to control cookies through their settings. Disabling essential cookies may affect your ability to log in and use core platform features. Disabling analytics or preference cookies will not prevent you from using 99bt but may result in a less personalised experience.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general: account data is retained for the duration of your account and for a period of up to 5 years after account closure, to meet legal record-keeping requirements; transaction records are retained for a minimum of 5 years from the date of each transaction to comply with financial regulations; identity verification documents are retained for a minimum of 5 years after account closure or the date of last activity, whichever is later.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. If you request deletion of your account and data, we will process your request in accordance with our legal obligations, retaining only the minimum data required by law.

9. Your Rights Over Your Data

You have a number of rights in relation to the personal data we hold about you. These rights may be subject to certain limitations under applicable law, but we will always aim to respond to your requests promptly and in good faith. Your rights include:

• Right of access — you may request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe at no charge for the first request.
• Right to rectification — if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure — in certain circumstances, you may request that we delete your personal data. This right is subject to our legal record-keeping obligations, which may require us to retain certain data even after your account is closed.
• Right to restrict processing — you may ask us to pause processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to data portability — where processing is based on your consent or a contract, and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object — you may object to processing of your personal data for direct marketing purposes at any time. You may also object to other types of processing where we rely on legitimate interests as the legal basis.

To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We may need to verify your identity before processing your request. We aim to respond within 30 days, though complex requests may take longer.

10. Payment Data and Mobile Wallets

When you make a deposit or withdrawal through bKash, Nagad, Rocket, or Upay, you interact directly with those payment providers' own interfaces and systems. 99bt receives only a confirmation of transaction success or failure, along with the mobile number and amount associated with the transaction. We do not receive, store, or process your full mobile banking PIN or any sensitive authentication credentials.

Each payment provider operates under its own privacy policy and data protection framework. We encourage you to review the privacy policies of bKash, Nagad, Rocket, and Upay for details on how they handle your payment data. 99bt is not responsible for the data practices of these third-party payment services.

11. Protection of Minors

99bt strictly prohibits the use of its platform by anyone under the age of 21. We do not knowingly collect personal data from persons under 21. If we discover or have reason to believe that a user is under 21, we will immediately suspend the account, commence an investigation, and delete any data collected from that user to the extent permitted by our legal obligations. If you are a parent or guardian and believe a person under 21 has registered an account with 99bt using your or their personal details, please contact [email protected] immediately.

12. Third-Party Links and Game Providers

The 99bt platform integrates game content delivered by third-party software providers. While we exercise care in selecting reputable providers, once you are interacting with a game environment powered by a third-party engine, that provider's own data practices may apply to certain technical interactions. We recommend reviewing the privacy documentation of major game providers if you have specific concerns. 99bt is not responsible for the privacy practices of third-party game software providers beyond the contractual obligations we impose on them.

13. Changes to This Privacy Policy

99bt may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the way the platform operates. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via their registered contact details or through a prominent notice on the platform.

Your continued use of 99bt following the posting of a revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data. If you object to any changes, you should stop using the platform and may request account closure by contacting [email protected].

14. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 99bt handles your personal data, please contact our support team. We are committed to addressing privacy concerns promptly and transparently.