Responsible Gaming at 99bt

1. 21+ Age Requirement

All players are required to provide valid identity documentation when requested. This includes national identity cards, passports, or equivalent proof of age. Accounts found to belong to individuals under 21 will be closed immediately, and any remaining balance will be handled in accordance with our Terms and Conditions. If you are a parent or guardian and believe a minor has accessed a 99bt account, please contact [email protected] without delay.

99bt does not direct any marketing content toward individuals known to be under 21. All our promotions carry a clear 21+ notice. If you encounter any 99bt marketing material that omits this notice, please report it to our support team immediately.

2. Our Responsible Gaming Commitment

Responsible gaming is a core part of how 99bt operates — not an afterthought. We have built the following commitments into the platform from the ground up:

3. Responsible Gaming Tools

Every registered 99bt player has access to these practical tools at no charge. To activate any feature, go to your account settings or email [email protected] with your request.

All responsible gaming tools are free and available on request via [email protected]. Responsible gaming requests are typically processed within 1 hour. Self-exclusion requests are acted upon immediately.

4. Recognising Problem Gambling

Problem gambling can affect anyone regardless of background. It rarely looks like the extreme cases shown in films — it usually develops gradually and is hard to see from the inside. The following signs may indicate that gambling has become problematic:

• Gambling with money set aside for rent, food, school fees, or utility bills.
• Borrowing money from family, friends, or lenders specifically to fund gambling.
• Feeling unable to stop even after promising yourself that you would.
• Gambling consuming increasing amounts of time — to the point it affects work, sleep, relationships, or physical health.
• Chasing losses — continuing to play in an attempt to win back money already lost, often by increasing bet sizes.
• Feeling restless or irritable when not gambling, or using gambling as a way to escape stress, depression, or personal problems.
• Hiding gambling activity from family members or feeling ashamed about how much time or money is spent on gambling.
• Previously enjoying hobbies or social activities but finding gambling has gradually replaced them as the main source of leisure.

5. Tips for Staying in Control

Responsible gambling means making active, conscious choices about how you play. Whether you are a casual player or play regularly, these habits help keep gambling in its proper place as one form of entertainment among many:

• Set a fixed entertainment budget before you start. Once that budget is spent, stop — do not top it up mid-session hoping to recover losses.
• Play for entertainment, not to earn. Casino games and sports betting are designed with a house edge. Consistent profit over time is not a realistic outcome.
• Take regular breaks during play. Step away from the screen, check how you are feeling, and only continue if you are relaxed and in control.
• Never gamble under the influence of alcohol or when you are stressed, upset, or emotionally vulnerable. Poor emotional states lead to impulsive decisions and larger losses.
• Maintain a balanced life. Keep up with social activities, exercise, and hobbies. Gambling works best as one leisure activity among several, not the sole focus of your free time.
• Use the deposit limit tool proactively — setting it slightly lower than you think you need gives you a practical safety margin against impulsive over-spending.

There is no system, strategy, or formula that guarantees consistent winnings at casino games or sports betting. Anyone claiming otherwise is misleading you. Report any such claims made through 99bt channels to [email protected].

6. Self-Exclusion: A Firm Commitment We Support

Self-exclusion is the most comprehensive responsible gaming measure available at 99bt. When you self-exclude, your account is deactivated, you are removed from all marketing communications, and you are blocked from registering a new 99bt account during the exclusion period.

Self-exclusion options at 99bt: 6 months, 1 year, or permanent closure. Any real-money balance remaining at the time of exclusion will be returned to your registered mobile wallet after identity verification. Bonus balances are forfeited on self-exclusion.

To initiate self-exclusion, email [email protected] from your registered address with your account username, your desired exclusion duration, and a brief confirmation of your intent. Our team will confirm by email and deactivate your account within 1 hour of receiving the request.

7. Getting Help — You Are Not Alone

If you feel gambling has become a problem for you or someone close to you, reaching out is the right move. 99bt provides direct support and can point you toward professional resources as well.

8. Protecting Minors

99bt is committed to keeping underage individuals away from gambling. In addition to our own age verification procedures at registration, we encourage parents and guardians across Bangladesh to use parental control software to prevent minors from accessing online gambling platforms. Speaking openly with young people about the risks of gambling is one of the most effective long-term protective measures available.

If you suspect a minor has gained access to a 99bt account — whether yours or another person's — please report it to [email protected] immediately. We investigate all such reports promptly and take appropriate action up to and including permanent account closure and referral to relevant authorities where required.

9. Gambling and Financial Health

Financial difficulty is both a common trigger and a common consequence of problem gambling. 99bt encourages all players to maintain a clear separation between gambling funds and money needed for everyday living. These guidelines help you approach 99bt in a financially responsible way:

• Only deposit money you have genuinely set aside as discretionary entertainment spending — funds you can afford to lose without impacting your standard of living.
• Do not treat winnings as income. Any money won at 99bt is a bonus, not a financial plan. Withdrawing winnings promptly is always encouraged rather than leaving large balances on the platform.
• Avoid using credit facilities — including mobile credit advances via bKash or other providers — to fund gambling deposits. Gambling with borrowed money significantly amplifies financial risk.
• If you have already incurred gambling-related debts, seek advice from a financial counsellor or a trusted family member before making any further deposits on 99bt or any other platform.

99bt does not offer credit, loans, or instalment arrangements of any kind. All deposits must come from funds you already own. If anyone claims to offer credit on behalf of 99bt, this is a scam — report it to [email protected] immediately.

10. Requesting Account Closure

You may close your 99bt account at any time for any reason, including responsible gaming concerns. To request closure, email [email protected] from your registered address with your username, your registered contact details, and a clear statement that you wish to close your account permanently.

Upon closure, any remaining real-money balance (after forfeiting bonus balances) will be returned to your registered mobile wallet following identity verification. Account closures made for responsible gaming reasons are treated as priority requests and are processed with full confidentiality.